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Terms & Conditions

This website is operated by Mila and Willow. Throughout the site, the terms “we”, “us” and “our” refer to Mila and Willow. Mila and Willow offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

PAYMENT:
We process payments securely through our website via credit or debit card and Paypal. All orders must be paid upfront and will not be shipped without payment. All items ship from the United Kingdom.

WHOLESALE:
For wholesale requests or to receive our Catalogue, please send an email to info@milaandwillow.com.

SHIPPING:
All orders will be shipped within 7-10 business days (wholesale) and 2-3 business days (Retail) and will be packed in a sturdy envelope or box, depending on the nature of the order. All orders will be shipped via Royal Mail or courier, depending on the volume.

CANCELLATIONS AND CHANGES:
To cancel or change your order, contact us within 24 hours of order placement at info@milaandwillow.com.

REFUNDS & EXCHANGES:
We want you to make sure you absolutely love your items. If you're not happy with your order, please contact us within 10 days of receiving it and we'll be happy to get it sorted out. To return an item or to receive an exchange or store credit, your purchased items must be shipped back to us at your expense, in the original packaging and the same condition it was when you received it.

We do our best to package our products with care and attention. In the case that your items arrive damaged, please let us know within 10 days. We'll do our best to solve the problem, whether that's through a replacement, exchange, or store credit.

Please note that although we do our best to show the true nature of our products in our photographs, screens are tricky things. We cannot guarantee that the colour on your phone or monitor is a perfect match for the colour of our printed products. Please allow for slight differences in printed colour when you receive your order.

LICENSING:
If you're interested in licensing our illustration or pattern designs, please contact Stacey directly at info@milaandwillow.com.

PRESS:
If you run a blog, publication, website, or magazine and are interested in featuring Mila & Willow Design Studio, we'd love to hear from you! Please contact us at info@milaandwillow.com.

CONTENT
Please contact us should you wish to use any of our content or make reference to Mila & Willow publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use and hyperlink it to https://milaandwillow.com/ if used online. Whenever possible, we are happy to provide high-resolution photographs and answer any questions you may have at that time. We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

COPYRIGHT / TRADEMARKS
Mila & Willow and milaandwillow.com are properties of Mila & Willow Design Studio. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Mila & Willow.

We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda.