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Privacy Policy

We only collect the personal information that you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required, such as your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.


HOW DO WE USE YOUR PERSONAL INFORMATION?


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- To improve our website
- To process a transaction
- To provide you with order information
- To send Mila & Willow promotional messages
- To personalise your experience

You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each message.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or requested service.

INFORMATION PROTECTION


Any data submitted in relation to a purchase is encrypted before being sent to our payment gateway provider for authorisation. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

THIRD PARTIES


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and so long as they agree to comply with our policies.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses, but is refreshed every 28 days.

COPPA COMPLIANCE


In compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.

GDPR COMPLIANCE


In compliance with the requirements of GDPR (General Data Protection Regulation), we allow customers to:

  • Manage their personal data
  • Request we cease processing their personal data
  • Request access to any of their personal data for whatever use they see fit
  • Request we remove their personal data entirely
  • Email info@milaandwillow.com for assistance with this.


PRIVACY POLICY


This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

We reserve the right to change these policies at any time. Please contact us if you have any questions about the above information.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.milaandwillow.com.

CONTACT US


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@milaandwillow.com or by mail using the details provided below:

Mila and Willow
[Re: Privacy Compliance Officer]
Mila & Willow,
69 Corryglass Rd,
Trillick,
BT78 3PT,
United Kingdom